Privacy policy

Effective Date: 25/07/2025

Welcome to LuxhomeHub.com. We value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website LuxhomeHub.com, purchase our products, or otherwise interact with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

1. About Us

LuxhomeHub.com is an online store dedicated to delivering high-quality Home and Garden products. We operate under the business entity registered with:

  • GST Number: 19EBUPM3197P1ZB

  • Trade License Number: 1912

  • Registered Address: Vill - Kulapara, P.O - Kotebarh, P.S - Chandipur, Pin - 721633, Dist.- Purba Medinipur, State - West Bengal

  • Contact Email: info.luxhomehub@gmail.com

  • Phone Number: 9609210024

2. Information We Collect

We collect different types of information to provide and improve our services:

a. Personal Identifiable Information (PII)

When you place an order or register on our site, we may collect:

  • Your full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment method details (processed via third-party gateways)

b. Non-Personal Information

We may collect non-identifiable information such as:

  • Browser type and version

  • Device information

  • IP address

  • Cookies and usage data

  • Pages visited and time spent on the site

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process, confirm, and deliver your orders.

  • Customer Support: To respond to your inquiries or complaints.

  • Marketing: To send promotional emails, newsletters, and offers (you may opt-out anytime).

  • Personalization: To tailor your user experience and recommend relevant products.

  • Analytics: To understand user behavior and improve our website and services.

  • Legal Compliance: To comply with tax laws, fraud detection, and regulatory obligations.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Such as delivery companies, payment gateways, IT services, and marketing tools.

  • Legal Authorities: If required by law, court order, or to protect our legal rights.

  • Business Transfers: If LuxhomeHub undergoes a merger, acquisition, or sale of assets, your information may be transferred accordingly.

5. Payment and Security

We use secure third-party payment gateways (such as Razorpay, Paytm, etc.) for processing payments. LuxhomeHub.com does not store your credit/debit card details on our servers.

We use industry-standard encryption, HTTPS protocols, and SSL certificates to protect your data from unauthorized access.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies help us:

  • Remember your login information

  • Keep track of items in your cart

  • Understand user preferences and behavior

  • Provide targeted advertisements

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Email Communications and Opt-Out

We may send you marketing communications about our products, discounts, and seasonal offers. You can unsubscribe at any time by clicking the "unsubscribe" link in the email or contacting us at info.luxhomehub@gmail.com.

Even after opting out of marketing communications, you may still receive transactional or account-related messages.

8. Retention of Data

We retain your personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce our agreements

When we no longer need your information, we securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request corrections if your information is incomplete or inaccurate.

  • Deletion: You can request that we delete your personal data under certain conditions.

  • Objection: You can object to the processing of your personal information for direct marketing purposes.

  • Withdraw Consent: Where processing is based on consent, you can withdraw your consent anytime.

To exercise any of the above rights, contact us at info.luxhomehub@gmail.com.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

11. Third-Party Links and Services

LuxhomeHub.com may contain links to other websites or services that we do not operate. We are not responsible for the privacy practices of such third-party sites. We encourage you to review their privacy policies before providing any personal data.

12. Data Transfers and International Users

Our services are operated in India. If you access our site from outside India, please note that your data may be transferred to, stored, and processed in India where our servers are located. By using our services, you consent to this transfer.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this policy periodically.

Continued use of the website after changes constitutes your consent to the updated policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

LuxhomeHub.com
Email: info.luxhomehub@gmail.com
Phone: 9609210024
Address: Vill - Kulapara, P.O - Kotebarh, P.S - Chandipur, Pin - 721633, Dist.- Purba Medinipur, West Bengal, India

Thank you for choosing LuxhomeHub.com — your trusted partner in quality Home and Garden solutions.